The BLIV Remotasks Application, operated by Believe Optimise PL, provides a global marketplace and discovery platform connecting clients (including the international diaspora) with verified local independent contractors across 16 service categories (including Plumbing, Construction, Agricultural rearing, Groceries, Deliveries, Cleaning, Accounts, Tutoring, Freight Clearing, Catering, Cake baking, Elderly Care, Property Agency, and Car Rentals).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access our mobile application, website, and related backend services.
1. Information We Collect
A. Account and Profile Data
- Basic Account Details: Full names, email addresses, phone numbers, country of residence, physical/service locations, profile photos, and authentication credentials (email/password with OTP verification, Google OAuth).
- Contractor Profiles: Professional bios, service capability tags, hourly rates/pricing, location tags, verification badges, and public ratings.
B. Contractor Verification Data (3-Tier Verification System)
To establish platform trust and satisfy Google Play sensitive permissions policies, contractors undergo multi-step verification:
- PDF Document Uploads: Original PDF identity documents, legal registration files, certifications, and trade accreditations uploaded during onboarding or re-upload workflows.
- Authenticity Declarations: Timestamped "original document" user declarations recorded per file submission.
- Administrative Metadata: Admin review logs, verification approval/rejection notes, and manually assigned Tier levels (Tiers 1–3).
C. Marketplace, Jobs & Communication Data
- Job Listings: Job titles, service categories, project descriptions, service locations, budgets, client contact information, and job status logs (Open, Assigned, Completed, Cancelled).
- In-App Chat Messaging: Real-time text communications, chat logs, timestamps, and message attachments exchanged between clients and contractors.
- Reviews & Star Ratings: Public 1–5 star reviews, feedback comments, and aggregate rating metrics.
D. Financial and Billing Data
- Transaction History: Marketplace transaction records, subscription tier selections (R49–R149/month), and platform commission fee records (5–15%).
- Payment Identifiers: Regional payment preferences (EcoCash, MoneyGram in Zimbabwe; SBSA, FNB in South Africa) and universal gateway metadata (PayPal, Google Pay, Bank Transfers, Credit/Debit Cards). Note: Raw payment card numbers are directly handled by PCI-DSS compliant third-party payment processors; we do not store full payment card credentials on our servers.
E. Device Permissions and Technical Data
- File & Storage Permissions: Access required for original PDF document uploads and contract/receipt storage.
- Camera & Photo Access: Optional camera/gallery access for uploading profile pictures and visual job proof.
- Technical Metrics: IP address, operating system, WebView/browser characteristics, device models, and system performance logs collected to support mobile-native and hybrid WebView features.
2. How We Use Your Information
- Operate the global marketplace, enable job postings, match clients with verified contractors, and manage job lifecycles.
- Process original PDF verification uploads and execute administrative Tier 1–3 verification reviews.
- Facilitate real-time in-app chat communications and push notifications.
- Process platform commissions, manage subscription tiers, and provide payout instruction metadata.
- Deliver technical alerts, legal notices, OTP verification codes, and customer support.
- Prevent platform fraud, detect fake listings, enforce safety standards, and comply with Google Play Developer Policies.
3. Data Sharing, Disclosures, and Visibility
A. Public Marketplace Visibility
Contractor profile information (name, bio, location/country, star ratings, service categories, and verification badge levels 1–3) is visible on the global Browse board. Uploaded private identity PDFs are restricted solely to compliance admins and are never made public.
B. Job Visibility & Assignment
Posted jobs are listed on the searchable Jobs board. Client contact details attached to a job are only shared with the specific contractor assigned to that task.
C. Third-Party Service Providers
We do not sell personal information. We share data only with essential service providers necessary for app operation (e.g., cloud hosting, email/OTP authentication providers, and local/international payment processors).
D. Legal Compliance
Information may be disclosed when required by South African law (including POPIA), regional SADC regulations, or international regulatory authorities.
4. Data Security and Retention
A. Security Measures
We implement industry-standard safeguards, including end-to-end transport layer security (HTTPS/TLS 1.3) between mobile WebViews and backend APIs, access-controlled document storage, and encrypted database infrastructure.
B. Data Retention
Personal data is retained as long as your account remains active or as required for accounting, auditing, dispute resolution, and legal compliance.
5. Your Rights & Account Deletion (Google Play Compliance)
Under applicable data protection laws (including POPIA), you have the right to access, correct, export, restrict, or request deletion of your personal data.
Account Deletion Instructions
In accordance with Google Play Developer Requirements, you may request full account and data deletion through two methods:
- In-App Deletion: Log into the app, navigate to Dashboard → Account Settings, and click "Delete My Account" to execute automated account purging via our backend function.
- Web/Email Deletion Request: Send an explicit deletion request from your registered email address to support@believescalable.com.
Upon deletion, your personal profile, chat history, and uploaded PDF verification files will be permanently purged within 30 days, except where statutory financial records must be retained by law.
6. Cross‑Border Data Transfers
Because BLIV Remotasks serves a global diaspora connecting international clients (GCC, UK, Europe, US, etc.) with contractors in Africa and elsewhere, your personal data may be transferred, stored, and processed across international borders. We ensure strict compliance with Section 72 of South Africa's POPIA and relevant cross-border data transfer legal standards.
7. Children’s Privacy
Our application is strictly intended for adult users and independent contractors who are at least 18 years of age. We do not knowingly collect or solicit personal data from individuals under 18.
8. Updates to This Policy
Policy updates will be posted on our website and within the mobile application with a revised "Effective Date". Continued use of the platform constitutes acceptance of the updated terms.
9. Contact Information
Email Support: support@believescalable.com
Registered Address: 40 Hillcrest Estate, Midrand 1686, Johannesburg, South Africa
Business Enquiries: sales@believescalable.com